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Rating Summary

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GDS to the Rescue!

5
24 February 2021 , Bruce the Moose P (Port Severn, ON)

On a -17C Friday at 8:00 a.m. my large garage door decided to ‘jam’ in the OPEN position with wheels jumping the tracks after the cables snapped! With a call to Garage Door Store, Orillia and some… Read more On a -17C Friday at 8:00 a.m. my large garage door decided to ‘jam’ in the OPEN position with wheels jumping the tracks after the cables snapped! With a call to Garage Door Store, Orillia and some quick ‘juggling’ of her service schedule, Barbara was able to have Josh swing by that same day. Josh made it look easy managing this huge door on his own and had it operating ‘better-than new’ in the time it took me to drink a half bottle of wine! Great Service... thank you GDS!??

Garage door

4
17 February 2021 , Alain B (Mcdougall, ON)

Sales person response was quick to make a visit and handle the ordering. Had some COVID related issues for delivery. Was kept informed. They had issues with installation, New installer combined with… Read more Sales person response was quick to make a visit and handle the ordering. Had some COVID related issues for delivery. Was kept informed. They had issues with installation, New installer combined with building 30 years old. They dealt with issues and sent people to correct the job. Final install details handled by Joshua. He was very thorough and made sure all issues were addressed and spent extra time with some maintenance tips.
Extra kudos to Joshua!

Very pleased

4
08 February 2021 , David J (Oro Medonte, ON)

Josh was excellent. Courteous and knowledgeable. Barba was great. Very responsive. Doors came on time. Would highly recommend.

Top Grade Product and Installation

5
11 January 2021 , Bill (from Bracebridge) D (Bracebridge, ON)

After a COVID supply chain delay the job was completed on Dec.22.
Kudos to Josh who gave excellent preparation advice in a pre-installation visit Dec.2.
Josh and his assistant Andrew were… Read more
After a COVID supply chain delay the job was completed on Dec.22.
Kudos to Josh who gave excellent preparation advice in a pre-installation visit Dec.2.
Josh and his assistant Andrew were superb on installation day. They were on time, efficient, courteous,
professional, and highly skilled. Before he left, Josh took the time to familiarize us with door. So far the product seems excellent.

Awesome Experience With Garage Door Store - Orillia

5
02 December 2020 , Steve Y (Huntsville, ON)

Overall, we are very pleased & satisfied with the Garage Door Store - Sales / Service People, Product, Delivery and Installation!
Chris from Sales was great - all commitments were… Read more
Overall, we are very pleased & satisfied with the Garage Door Store - Sales / Service People, Product, Delivery and Installation!
Chris from Sales was great - all commitments were delivered!!
Technician, Josh did an amazing job on our New Garage Door! He was a delight to have working on improving our home! The installation was professional, perfectly done and we Love It!! Clean-up was thorough! The door functioning, bright windows, great seal from the elements and beautiful appearance (...)

Poor Customer Service

2
03 November 2020 , Michael P (Coldwater, ON)

I should have walked out when I took me 3 tries in person to buy a Door opener. Then got double billed and MONTH later still waiting to have the job finished. The they have to AUDACITY to send… Read more I should have walked out when I took me 3 tries in person to buy a Door opener. Then got double billed and MONTH later still waiting to have the job finished. The they have to AUDACITY to send invoice ($200) to collection for unfinished work. Still waiting. Should have read the reviews. NEVER AGAIN! do your research. Lot of REPUTABLE people out there who know what Customer Service is.

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