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Our new garage door and opener

5
17 September 2021 , Robert K (Orillia, )

We recently replaced our original insulated garage door with a new insulated door as well as a direct drive opener.
From the sales representative , office administrator, to the the installation… Read more
We recently replaced our original insulated garage door with a new insulated door as well as a direct drive opener.
From the sales representative , office administrator, to the the installation technician, we were more than satisfied.
Shortly after the installation, the door activator inside the garage stopped working.the company sent a technician around promptly to fix the situation, now, that’s great service.
Keep up the good work!

Replacing a large 10 x 12 overhead garage door

5
29 July 2021 , John L (Ramara, ON)

Chris was our sales rep - very knowledgeable and no pressure most professional - Barbara was the office member who worked to coordinate the installation which was difficult with access for the… Read more Chris was our sales rep - very knowledgeable and no pressure most professional - Barbara was the office member who worked to coordinate the installation which was difficult with access for the installers but did a tremendous job keeping us informed and re-scheduling - installation was managed
by Andrew and Trent who wasted not a moment - kept the customer constantly aware of issues that
arose and were extremely good and concerned with customer satisfaction - excellence all around Tks




aftercare

5
23 June 2021 , brian w (Orillia, ON)

I bought a new garage door about 2 years ago. Over that time the bracing for the door mechanisms failed and i called to get it fixed. Fabio came out and said he could not fix it tonight (5pm) as he… Read more I bought a new garage door about 2 years ago. Over that time the bracing for the door mechanisms failed and i called to get it fixed. Fabio came out and said he could not fix it tonight (5pm) as he wanted to fix it right. He came back 2 days later and worked very hard to make sure it wouldnt fail again. I was very impressed that he did what he said and the work should last a very long time.

Great door and great service.

5
07 June 2021 , John M (Orillia, ON)

My wife and I are very happy with our new garage door. The sales person and the installer were polite and professional. Very happy with our decision to purchase from this company.

my experience

5
20 April 2021 , David P (Port Sydney, ON)

I found the complete experience excellent from the dispatcher to the service technician. The service man showed up on time and did a good job. Thank you.

Garage Door Cable snapped

5
19 April 2021 , Brian W (Bracebridge, ON)

I phoned The Garage Door Store in the morning to fix a broken cable. Technician arrived by 4 PM that afternoon. Door fixed and working by 4.30. Replaced 2 cables and re-balanced the door perfectly.… Read more I phoned The Garage Door Store in the morning to fix a broken cable. Technician arrived by 4 PM that afternoon. Door fixed and working by 4.30. Replaced 2 cables and re-balanced the door perfectly. Door is working better now than before the cable broke.
Technician was friendly and expert at doing his job. Great experience all round.
Thank you The Garage Door Store.

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