Read what other customers say about us

I should have walked out when I took me 3 tries in person to buy a Door opener. Then got double billed and MONTH later still waiting to have the job finished. The they have to AUDACITY to send… Read more I should have walked out when I took me 3 tries in person to buy a Door opener. Then got double billed and MONTH later still waiting to have the job finished. The they have to AUDACITY to send invoice ($200) to collection for unfinished work. Still waiting. Should have read the reviews. NEVER AGAIN! do your research. Lot of REPUTABLE people out there who know what Customer Service is.

Orillia manager Ric Vernon doesn't know what he's doing. He hasn't responded to voicemail, emails, or even messages that I left with others for him.
After a telephone call with sales… Read more Orillia manager Ric Vernon doesn't know what he's doing. He hasn't responded to voicemail, emails, or even messages that I left with others for him.
After a telephone call with sales guy telling him what we wanted and my subsequent email confirming same, they installed something different (cheaper). I've asked that this job get fixed, he hasn't fixed it. It's now been five months and severals attempts to get this resolved.

Started out good seen service person within a day then things went off the rails. No return calls when I left messages. Never did get a price or door fixed. Don't waste your time with this… Read more Started out good seen service person within a day then things went off the rails. No return calls when I left messages. Never did get a price or door fixed. Don't waste your time with this company. At least I know who not to call for a replacement door.

They were friendly and professional and explained everything when i had a question. I called to see when install was going to be and fit me right in the next day when i told them i would like to have… Read more They were friendly and professional and explained everything when i had a question. I called to see when install was going to be and fit me right in the next day when i told them i would like to have it done as we were getting our driveway paved.

I have been trying since January (three months) t get a quote and repair for garage door weather stripping. I am continually advised I will "get a quote from Sarah", "the item is on… Read more I have been trying since January (three months) t get a quote and repair for garage door weather stripping. I am continually advised I will "get a quote from Sarah", "the item is on order", "I will have a quote prepared for you" ad nauseum.
With this store being the only outlet for repairs in Orillia, I am left with the view I should have started the search down in Barrie where I might at least get the courtesy of a returned phone call.
A very frustrating experience.

From start to finish, our experience with the Garage Door Store in Muskoka was seamless! Excellent pricing, finished product and communication every step of the way (thank you so much Kelly!!)… Read more From start to finish, our experience with the Garage Door Store in Muskoka was seamless! Excellent pricing, finished product and communication every step of the way (thank you so much Kelly!!) couldn't have been any better. We would recommend the Garage Door Store without hesitation. So happy with our beautiful new door and the service we received.